Operation Veterans Edge

VA Disability Claim Program

1. Parties and Effective Date

This Agreement is entered into as of the date of the final electronic signature (the “Effective Date”) by and between Stern Bridge, LLC, doing business as Operation Veterans Edge (“OVE” or the “Company”), and [Client first name] [Client last name] (the “Client”).

By signing this Agreement, the Client enrolls in the Operation Veterans Edge – VA Disability Claim Program.

2. Program Overview

The Operation Veterans Edge – VA Disability Claim Program guides veterans through a structured process designed to bring greater clarity, confidence, and organization to the pursuit of VA disability benefits.

Through education, record analysis, coaching, mentoring, and structured problem-solving, OVE helps the Client understand the claim, identify and develop relevant evidence, resolve avoidable gaps, and execute the strongest overall strategy the facts support.

The Client remains in control of all decisions related to their claim and is responsible for any claim submissions made to the Department of Veterans Affairs to include monitoring and managing their effective dates.

3. Success Fee

The Client acknowledges and agrees that the Operation Veterans Edge – VA Disability Claim Program is offered on a success-based fee model.

If the Department of Veterans Affairs issues a favorable rating decision that results in an increase in the Client’s monthly VA disability compensation, the Client agrees to pay OVE a one-time success fee equal to five (5) times the resulting monthly increase in compensation.

If applicable law imposes a limitation on the calculation or amount of the success fee, the success fee shall be automatically reduced to the maximum amount permitted by law.

4. Participation, Withdrawal, Deposit Credit, and Survival

Participation and withdrawal

The Client may withdraw from the Program at any time by providing notice to OVE. Upon withdrawal, OVE’s obligation to provide further services under the Program shall cease.

The Client acknowledges that successful participation in the Program requires reasonable cooperation, including responding to communications, providing requested information and documentation, completing questionnaires, attending scheduled meetings when applicable, and otherwise participating in the claim development process.

When onboarding begins

For purposes of this Agreement, onboarding begins when OVE initiates the onboarding process by contacting the Client by phone call, voicemail, SMS/text message, email, questionnaire, portal message, document request, authorization request, or other reasonable communication for the purpose of gathering information, records, documentation, authorizations, or other materials necessary to evaluate, develop, or support the Client’s claim.

Commitment deposit

If a deposit is required as a condition of enrollment, the Client acknowledges and agrees that it is a commitment deposit and not a success fee. The amount of any commitment deposit will be stated on the applicable invoice or payment authorization presented to the Client before payment is collected.

Any commitment deposit is refundable as described in this Section and is not a nonrefundable fee. The commitment deposit may be applied, dollar for dollar, toward eligible services identified by OVE, including documentation services available through the OVE preferred provider network. OVE will disclose the eligible service and applicable credit before the Client elects to use the deposit toward that service. Each amount credited reduces the remaining deposit balance and cannot also be credited against the success fee.

Credit upon successful completion

Upon successful completion of the Program, any unused portion of the commitment deposit will automatically be applied as a dollar-for-dollar credit against the success fee otherwise owed. Successful completion occurs when the Department of Veterans Affairs issues a favorable decision that increases both the Client’s combined VA disability rating and monthly VA disability compensation. Except for the cash-refund option described below, deposit credits are applied against eligible charges and are not issued as separate cash payments. If successful completion does not occur and no success fee becomes due, no success-fee credit can be applied; any remaining deposit credit remains subject to the eligible-service and cash-refund options described in this Section.

Refund of Unused Deposit Credit.

If the Client completes three full attempts without successful completion of the Program, the Client may request a cash refund of any unused commitment deposit balance.

A “full attempt” means a complete claim-development round addressing all conditions identified for development in the Client’s agreed strategy. Each full attempt may involve one or multiple submissions, depending on the development of the case; an individual submission does not necessarily constitute a full attempt.

Refund deadline and forfeiture

The Client must submit the refund request in writing within thirty (30) calendar days after OVE provides written notice that the third full attempt has concluded.

If the Client does not request the refund within that period, or ends participation before completing all three full attempts, any unused commitment deposit balance is forfeited. Amounts previously applied toward eligible services or the success fee are no longer part of the unused balance.

Which refund terms control

Notwithstanding any contrary general refund language in the Company’s incorporated Terms and Conditions, this Section controls the treatment and refund of any commitment deposit.

Any deposit amount required for enrollment shall be disclosed to the Client before payment is collected.

Nonparticipation and termination

If the Client fails to reasonably participate in the Program after onboarding has begun, including repeated failure to respond to communications or provide requested information after reasonable attempts to establish contact have been made, OVE may determine that the Client has abandoned the Program and may terminate services.

Success fee obligations after withdrawal

If the Client withdraws from the Program, abandons the Program, or otherwise terminates participation after OVE has materially supported the development of the Client’s claim, any success fee obligations under this Agreement shall survive such withdrawal, abandonment, or termination. The Client agrees that if the Department of Veterans Affairs subsequently issues a favorable rating decision resulting in an increase in monthly VA disability compensation based in whole or in part upon claims, conditions, evidence, strategy, theories, development, or other work materially supported during the Program, the success fee described in Section 3 shall remain due and payable notwithstanding the Client’s prior withdrawal, abandonment, or termination of participation.

5. Acknowledgments

The Client acknowledges and agrees that:

• Participation in the Operation Veterans Edge – VA Disability Claim Program does not guarantee any particular speed, outcome, disability rating, benefit amount, or decision by the Department of Veterans Affairs.
• All decisions regarding VA disability benefits are made solely by the Department of Veterans Affairs based on its review of the evidence and applicable law.
• The Client remains responsible for all decisions related to their claim, including the submission of any applications, forms, evidence, or other materials. The Client is responsible for reviewing and approving the final contents of all documentation and submissions before they are submitted to the Department of Veterans Affairs, including ensuring that the information provided by the Client is accurate and complete.
• The Client remains responsible for monitoring and managing the effective dates of their claims, including tracking applicable filing deadlines and taking timely action to preserve those dates.
• Healthcare providers exercise independent professional judgment. To the extent permitted by applicable law, OVE is not responsible for the medical opinions, diagnoses, clinical findings, treatment decisions, or outcomes of any healthcare provider, including providers in the OVE preferred provider network.
• The Client has had the opportunity to ask questions about the program before enrolling and is voluntarily choosing to participate.

6. Modifications to this Agreement

Notwithstanding any amendment provision in the incorporated Terms and Conditions, any modification or amendment to this Agreement must be set forth in writing and signed by both the owner of the Company, acting on behalf of the Company, and the Client. No modification or amendment is effective unless both signatures have been obtained.

7. Disclosure

This business is not sponsored by, endorsed by, or affiliated with the United States Department of Veterans Affairs, any state veterans agency, or any federally chartered veterans service organization. Other organizations, including accredited veterans service organizations, state veterans agencies, county veterans service officers, and other accredited representatives, may be able to provide assistance related to veterans’ benefits at no cost. Products and services offered by this business are not necessarily endorsed by any of these organizations.

8. Signatures

By signing below, the Parties acknowledge that they have read, understood, and agreed to this Agreement and the Company’s Terms and Conditions available at www.operationveteransedge.com/terms (the “Terms and Conditions”), which are incorporated into and made part of this Agreement as though fully set forth herein.

The Terms and Conditions include, among other things, provisions relating to confidentiality, communications, notices, electronic records and signatures, dispute resolution, governing law, amendments, and other administrative and legal terms applicable to the Client’s participation in the Program.

The Parties further acknowledge that this Agreement may be executed electronically and that electronic signatures shall be deemed valid and legally binding.

Company

Stern Bridge, LLC dba Operation Veterans Edge,
Name: Chris Mendham,
Title: Founder

Client

Name: [Client first name] [Client last name]

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